Hi Yangqi,
There was a bug in mtriage in a few versions that did lead to this behavior of the FSC not being 1 at low-res. You could try a nightly build and see if this is the cause (or perhaps it really should be lower but that is not likely).
In principle at least you should be able to use the helical symmetry for creation of a complete model from a protomer (if that is what you are asking) You can try phenix.map_symmetry and see if that finds the NCS. Otherwise, you can input your NCS with helical symmetry to phenix.map_symmetry and it should check that ncs. The most likely problem is if the helical axis is not along (0,0,1).
Let me know if that doesn't work,
All the best,
Tom T