ImportError : __import__("gltbx_glu_ext"): DLL load failed while importing gltbx_glu_ext: A dynamic link library (DLL) initialization routine failed. sys.path: C:\ProgramData\phenix-1.21.2-5419\lib\site-packages\libsvm C:\ProgramData\phenix-1.21.2-5419\lib\site-packages\phenix\wxGUI2\command_line C:\ProgramData\phenix-1.21.2-5419\python39.zip C:\ProgramData\phenix-1.21.2-5419\DLLs C:\ProgramData\phenix-1.21.2-5419\lib C:\ProgramData\phenix-1.21.2-5419 C:\ProgramData\phenix-1.21.2-5419\lib\site-packages C:\ProgramData\phenix-1.21.2-5419\lib\site-packages\mmtbx\suitename Traceback (most recent call last): File "C:\ProgramData\phenix-1.21.2-5419\lib\site-packages\boost_adaptbx\boost\python.py", line 22, in import_ext try: mod = __import__(name) ImportError: DLL load failed while importing gltbx_glu_ext: A dynamic link library (DLL) initialization routine failed. During handling of the above exception, another exception occurred: Traceback (most recent call last): File "C:\ProgramData\phenix-1.21.2-5419\lib\site-packages\wxGUI2\MainWindow.py", line 745, in <lambda> menu.add_command("Run now", lambda evt: self.run()) File "C:\ProgramData\phenix-1.21.2-5419\lib\site-packages\wxGUI2\Programs\Refine\Main.py", line 426, in run self.start_process(config_file, output_dir, process_type) File "C:\ProgramData\phenix-1.21.2-5419\lib\site-packages\wxGUI2\Templates.py", line 701, in start_process run_notebook = self.create_run_notebook() File "C:\ProgramData\phenix-1.21.2-5419\lib\site-packages\wxGUI2\Programs\Refine\Main.py", line 532, in create_run_notebook from wxGUI2.Programs.Refine import Output File "C:\ProgramData\phenix-1.21.2-5419\lib\site-packages\wxGUI2\Programs\Refine\Output.py", line 5, in <module> from wxGUI2 import GLViewer, AdvancedWidgets, Buttons File "C:\ProgramData\phenix-1.21.2-5419\lib\site-packages\wxGUI2\GLViewer.py", line 10, in <module> from crys3d.wx_combined_viewer import viewer_phil File "C:\ProgramData\phenix-1.21.2-5419\lib\site-packages\crys3d\wx_combined_viewer.py", line 4, in <module> from crys3d.wx_selection_editor import selection_editor_mixin File "C:\ProgramData\phenix-1.21.2-5419\lib\site-packages\crys3d\wx_selection_editor.py", line 6, in <module> from crys3d.wx_model_viewer import model_scene, model_viewer_mixin File "C:\ProgramData\phenix-1.21.2-5419\lib\site-packages\crys3d\wx_model_viewer.py", line 10, in <module> from gltbx.wx_viewer import wxGLWindow File "C:\ProgramData\phenix-1.21.2-5419\lib\site-packages\gltbx\wx_viewer.py", line 8, in <module> from gltbx.glu import * File "C:\ProgramData\phenix-1.21.2-5419\lib\site-packages\gltbx\glu.py", line 3, in <module> ext = bp.import_ext("gltbx_glu_ext") File "C:\ProgramData\phenix-1.21.2-5419\lib\site-packages\boost_adaptbx\boost\python.py", line 31, in import_ext raise ImportError( Dear All, I am getting this error when trying to run Phenix-refine. Any idea how to fix this? Thank you. Jobi ImportError: __import__("gltbx_glu_ext"): DLL load failed while importing gltbx_glu_ext: A dynamic link library (DLL) initialization routine failed. sys.path: C:\ProgramData\phenix-1.21.2-5419\lib\site-packages\libsvm C:\ProgramData\phenix-1.21.2-5419\lib\site-packages\phenix\wxGUI2\command_line C:\ProgramData\phenix-1.21.2-5419\python39.zip C:\ProgramData\phenix-1.21.2-5419\DLLs C:\ProgramData\phenix-1.21.2-5419\lib C:\ProgramData\phenix-1.21.2-5419 C:\ProgramData\phenix-1.21.2-5419\lib\site-packages C:\ProgramData\phenix-1.21.2-5419\lib\site-packages\mmtbx\suitename